Student Employment
- Provide excellent customer service to all patrons and guests
- Adhere to the department dress code and adhere to all department policies and procedures
- Work in a team environment with both students and professional staff
- Actively participate in trainings, meetings, workshops, and work all assigned shifts
- Have a knowledge of the Popp Martin Student Union, Cone University Center and UNC Charlotte
- Act and communicate professionally in the workplace
- Must be enrolled as an undergraduate or graduate student at UNC Charlotte
- Attend all required Student Employee Program training, meetings, and activities
- Maintain a minimum 2.0 GPA (2.3 for managers)
- Be "in good standing" with the University
- Work in a team environment
- Access to professional staff dedicated to your success as a student and student employee
- Recognition activities and events throughout the year
- Competitive wages
- Working environment in the 'centers of campus life' of UNC Charlotte
- Multiple apparel items provided
- Opportunities to make new friends and get involved in campus life at Charlotte
Must be able to provide service to customers inquiring about Mac and Dell computer products and accessories. Employees will have a knowledge of point of sale systems and customer service skills. Hours are typically from 10:00 AM - 4:00 PM M-F and occasional weekends. Must have a knowledge of campus layout for delivery purposes.
Responsible for providing direct customer assistance and event support within the Popp Martin Student Union. This support includes but is not limited to: room set ups according to space assignment instructions, audiovisual connection setup in meeting rooms, various cleaning tasks within event spaces using environmentally safe cleaning chemicals, operating cleaning equipment such as vacuums, wiping, mopping, squeegeeing, emptying trash and assisting with minor room maintenance tasks as needed, meeting and greeting customers and guests and offering friendly and knowledgeable customer service, acting as a liaison between customers, reservations, and building services to ensure event success, resolving all customer concerns in a timely manner, ensuring all guests are comfortable and safe, and monitoring events to ensure they are conducted within the parameters of University and Student Union policies and guidelines. Employees must be able to stand for long periods of time. Some heavy lifting is required. Attention to details and good customer service skills is essential.
Address and solve customer needs and requests as they arise. Oversee building with rounds and locking/unlocking of doors. This may require early arrival and late departure from scheduled shifts. Regularly inspect outside and inside the building premises. Inspect and maintain meeting rooms (prior to and at conclusion of all events). Assists Production Teams with setups. Responsible for objective daily report of happenings. Responsible for distributing and maintaining signage. Assists at Information Center, Theater, and other areas when needed. Maintain consistency in policies and procedures. Oversee events and ensure compliance with the Popp Martin Student Union and University regulations. Must attend biweekly meetings with team. The Lead Building Manager assists professional staff with scheduling and staff relations.
Work shifts between 8 AM and 5 PM Monday thru Friday ONLY. This wide-ranging position involves three areas of employment: reception & office assistant, and Information Desk attendant. Employees rotate among these duties, all involving: serving as a first contact for all Cone Center visitors, answering phones, copying, filing, completing inventory reports, providing event information and directions, and performing cash handling operations. Customer service skills and attention to detail are imperative for success in this position.
Oversee the Art Gallery while open. Required to be knowledgeable of each show that is on display. Serve as a host during art receptions and other events that may take place in the Gallery.
Responsible for distributing daily deliveries, maintaining delivery databases and logbooks. Assists with the loading/unloading of trucks. Manages all traffic inbound/outbound of dock area. Prepares packages for shipment & return. Coordinates with Waste Management & Recycling Services. Manages the vehicle check out system. Responsible for general upkeep and cleanliness of dock areas. Some heavy lifting may be required.
ICSs are responsible for Union and University information; they serve as a first contact with guests in a fast paced environment. The information center is responsible for maintaining Union table check outs, and pool table equipment inventory through a database program. ICSs are responsible for gathering and maintaining information of university and community events and resources. They are required to contact the Production Teams and Building Managers by radio at all times. Students answer phones, assist walk up guests with questions. Customer service skills are a must. This position can be found in both the Popp Martin Student Union and Cone University Center. If applying you will be considered for either building.
All of our student positions are listed on Hire-A-Niner. We only accept applications via Hire-A-Niner. We do not accept resumes or applications in person or via email.
All UNC Charlotte student employees must adhere to university policies and procedures regarding work hours. In general, those policies are below:
When academic classes are in session:
-Domestic student employees are limited to 29 hours a week
-International student employees are limited to 20 hours a week
During academic breaks and summer term if students are not taking classes but enrolled in the Fall semester:
-Student employees can work up to 40 hours per week
All potential student employees should consult the UNC Charlotte HR website for Student Employees to understand all applicable university policies and procedures.
In our department our student employees average between 10-20 hours per week. Your specific schedule will be determined by your team lead and supervisor based on your schedule availability, desired weekly hours, and our hours of operation.
Typical is hardly a word we use! As the UNC Charlotte student centers of campus, each day is different and that is what we love about our work. During each shift you will complete routine tasks and you will also assist with any unique requests for that specific day. While doing homework is permitted, your first priority while you are on the clock is your work. We do not recommend planning to get homework done during your shift.
Yes! Our Student Employee Experience Program is designed to help you succeed while you are at Charlotte. We consider our job opportunities as 'More Than A Paycheck'. We think this is a mutually beneficial relationship - you are hired to complete the necessary work for our department and we will provide you with skill development and on-the-job training to help you now and when you graduate. Beyond your work shifts we have a number of program elements that we expect student employees to participate in to add to this development. This includes trainings, workshops, meetings, online evaluations, and more.
Common skills our previous student employees tell us we helped them develop include: time management, problem solving, teamwork, and professionalism.
It depends! We staff our student employee areas based on our building operation needs. Some areas are staffed during all hours our buildings are open and others are staffed based on their specific program needs. In general, our standard shifts are 4 hours long.
Our Building Managers, Operations Assistants, and Information Center Specialists are scheduled 7 days a week - with shifts starting as early as 6:30am and ending as late as 1am.
Our other positions might have more reduced operating hours based on their program needs.
For all positions we take care to balance the hours each student employee works and to keep in mind employee preferences - some of our staff are early birds and love the morning and others prefer the late night shifts...you'll get to share this information with your team lead and supervisor as the schedule is made. Be sure to ask the hiring team during your interview if you have questions.
All of our scheduling is done in a software system, Humanity. Our teams make their schedule either every 2 weeks, every month, or per semester. Once the schedule is made each student employee is responsible for finding coverage for their shifts. There is a shift trade board in Humanity. We also know emergencies happen and your team lead and supervisor can help you in these situations.